How we look after our carers

Life as a live-in carer can be strenuous at times. It can be difficult to be away from home and to have to share somebody else’s personal space, without having your own familiar things around you. You may face challenging or stressful situations, and your job can be emotionally and physically demanding.


We want you to know that you are not alone, you will have a team behind you every step of the way. To make sure our live-in carers feel supported and trusted to do their job as best as they can, we have a strong support structure in place.

1. You will have your own Team Manager in the office, who guides you along the way


The first thing that we do when you come to work with us is introduce you to your own Team Manager, whose job is to make sure you have everything you need to excel in your role. They will guide you through your training, they will help you settle in at your placements, they touch base with you regularly to discuss how things are going, and they are available to help you if you run into a difficult situation.

2. We make sure you are trained to the highest standards

Before you go out to meet our clients, we make sure you are thoroughly trained and prepared for all elements of your role. You will follow a six-day Induction Programme, which is designed to give you the tools and knowledge to handle any situation you may face. In addition, you will have the opportunity to follow specialist training, for instance if you want to learn more about certain conditions, medication, or become a palliative care specialist. Of course, experience is often the best teacher, and you will find that the role gets easier the more practice you get.

3. We accompany you while you settle in at your placement

We will accompany you on your first day at a new placement, to make sure you can settle into your role and to be there to answer any question you or the client may have. You can agree with the client how you would like to work together, what your main responsibilities will be, and when you will have your daily breaks. Remember that when we leave, we are only a phone call away.


4. We regularly touch base with you


We frequently catch up with you to discuss how things are going and if there is anything we can do to help. We get in you in for a coffee, we visit you while you are with your client, or we just pick up the phone and ask how you are. As a team, we regularly organise team meetings and ‘round table’ brainstorm sessions, where we discuss how we can support our clients (and carers!) the best we can.


5. We encourage you to trust your professional instinct


“We trust people” is one of our key principles, and we encourage you to rely on your professional instinct. You know your client best – after all, you live with them – and we will support you to work in a way that suits you and your client. Moreover, we love to help you do something special for your client.


Our carers do heart-warming things for their clients, like digging out a vegetable patch for gardening enthusiasts, or arranging a visit to the Christmas market for a client who had always wanted to see the lights be switched on. The happiness on people’s faces is what we do it for – we will warmly welcome your initiative!


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(about being a live-in carer)

Find out what motivates us and how we see ourselves