WHO WE ARE

Live-in care FAQ

Here you will find answers to some of the most frequently asked questions. If your answer isn't there, do not hesitate to contact us via live-in@kembleathome.co.uk or 01432 382017. We are more than happy to answer all your questions. 

Can I choose my own live-in carer?


Yes, you certainly can. We will make sure you are matched with a live-in carer who suits you. In finding the right person, we look at background, interests, hobbies, personality type, and other relevant factors. We will introduce you to one or several members of our team and you can choose the person you feel most comfortable with.




How will you make sure my live-in carer is well trained?


Before they start to work, our live-in carers go through a comprehensive training programme. Moreover, we offer them regular refresher training in areas like medication and first aid. If you have are specific requirements, for instance due to a rare medical condition, we can often offer your live-in carer specialist training in that particular area.




Is my live-in carer employed with Kemble at Home, or will I need to employ them?


All our live-in carers are employed with us, which means that you don’t have the worry of having to recruit and employ your own live-in carer, and they have the security and benefits that come with employment.




Can I ask my live-in carer to do things like walk the dog, feed the chickens, or do some garden work?


Yes you can, and many of our live-in carers would love to help with such tasks. We will find you a live-in carer that fits in well in your home situation. For example, we have had great success matching clients who live in the countryside with live-in carers who have an affinity for a rural lifestyle.




My spouse and I both need support, do we need 2 live-in carers?


In most cases, one live-in carer can attend to both partners. Sometimes, when there are complicated conditions like severe mobility difficulties, a second carer may be required to (temporarily) help out. For instance, the second carer may visit briefly in the mornings to assist with the morning routine, or they may occasionally stay overnight to make sure the live-in care gets enough rest.




I often need help at night, can my live-in carer do that too?


Yes, the beauty of live-in care is that your live-in carer is there to help during the day as well as at night. If the live-in carer needs to assist frequently throughout the night for longer periods, we may advice that a second carer assists overnight, to make sure your live-in carer is well rested to safely support you throughout the day.




What does live-in care cost?


Live-in care can be an economic alternative to residential care. What live-in care ends up costing depends on your personal circumstances, like whether support is required for an individual or a couple and whether you (continuously or occasionally) require an additional carer, for instance to assist with complex mobility issues. Download our brochure for our current rates.




Can I get financial support to pay for live-in care?


There are several opportunities available to obtain financial support for live-in care, including Attendance Allowance, NHS Continuing Healthcare (CHC) Funding, and Local Authority Funding. Read more about financial support for live-in care here.




What do I need to provide for my live-in carer?


In essence, the arrival of your live-in carer is similar to the arrival of a weekend guest. Primarily, they will need a comfortable and private space to sleep and find quiet time, and they will need access to bathroom facilities. We will guide you through the process and will make sure you can be well-prepared for the arrival of your live-in carer.




How long will my live-in carer stay with me?


Usually, your live-in carer will stay with you for 2 or 3 weeks and then have a period off, during which another live-in carer will take over. We will arrange a schedule with you that suits you and your live-in carer best. Many of our live-in carers stay with the same client for months, if not years, and become a valued extension of the family.




What happens if I am not happy with my live-in carer?


The relationship between you and your live-in carer is of the utmost importance and if either or both parties are not happy with the working relationship, we will do whatever we can to find a solution. We pride ourselves on being very flexible and able to move fast when required, and if things don’t work out, we will of course try to find you an alternative live-in carer.




If my condition changes, will I be able to keep my familiar live-in carer?


Our live-in carers are well trained to assist with (and recognise changes in) complex conditions like Dementia, Alzheimer’s, Parkinson’s, MS and Diabetes. If your condition changes and becomes more complicated, we can arrange a wide range of specialist training to make sure your live-in carer is fully prepared to help out with highly specific activities.




Does my live-in carer get a break every day?


Every day, your live-in carer will be able to take a break for at least three consecutive hours, during which they are entitled to leave the property. Usually, our clients and live-in carers quickly settle into a routine that suits them both.




What type of background checks do you perform before you employ live-in carers?


We have a thorough vetting process for our live-in carers. For instance, we check their identity and their right to live and work in the UK, we ask for at least two references, and we complete an enhanced DBS (criminal record) check.





Find out more about us

In this section of the website, we tell you everything about us. Meet our live-in carers, discover what drives us, what our key principles are, how we see ourselves and how we got to be here. Read more..

We explain all there is to know about live-in care. What is live-in care, when is it the right choice, and how does live-in care compare as an alternative to residential care? Read more...

This section is particularly useful for (aspiring) live-in carers and people who want to know more about how we recruit, train and support our staff. Here you will find our vacancies and information on what it is like to be part of our team. Read more...